Privacy Policy (US + EU/UK GDPR Aligned)
Last Updated: AUGUST 11, 2024
1. Overview
PrimeDot International LLC dba PrimeDot Media (“PrimeDot,” “we,” “us,” and “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy (“Privacy Policy”). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.primedot.com, use any of our services such as: digital marketing, SEO, PPC/ads, website/app development, AI chat bots, AI inbound/outbound calling, outreach/PR, reputation management, private cloud & NAS, dynamic QR codes, and related consulting (“Services”) or otherwise use the Platform as described further in the Terms of Service, and that you may provide in electronic messages to PrimeDot.
Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Platform or our services. By accessing or using the Platform or services, you agree and consent to this Privacy Policy.
PrimeDot may change this Privacy Policy at any time, at its discretion. Your continued use of the Platform after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.
This Privacy Policy is subject to and governed by the PrimeDot Terms of Service. The Services are part of the Platform and are described further in the Terms of Service.
Scope: This Policy applies to our websites, apps, chatbots, and AI voice agents, booking portals, and Services that link to it.
2. Information we collect
You provide: Name, email address, phone number, company name, job title/role, message content, meeting notes, billing details, user-uploaded files, preferences, and consents.
Automatic: IP address, device identifiers, browser type and version, pages viewed, timestamps of interactions, approximate location, cookies and software development kits (SDKs), analytics data, session metadata, and transcripts or recordings of chats/calls where explicitly disclosed in advance.
Third parties: We may collect data from third-party sources, including advertising and analytics platforms, social media networks, lead generation providers, data enrichment partners, and publicly available sources.
Sensitive data: We do not seek sensitive personal information, such as health data, precise geolocation, Social Security Numbers, or payment card details outside of PCI-compliant payment processors. Please refrain from submitting such data through our forms, chats, or other unencrypted channels.
3. How we use information (purposes/legal bases)
Provide, secure, and improve the Services; operate sites/apps; measure performance; prevent fraud; support/communications; ads/retargeting where permitted; comply with law; and with your consent for specific features.
GDPR bases: contract (Art. 6(1)(b)), legitimate interests (Art. 6(1)(f)), consent (Art. 6(1)(a)), legal obligation (Art. 6(1)(c)). We may also process information that cannot be linked to you (anonymized or aggregated data that can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
4. Sharing & disclosures
We disclose personal information to:
Authorities and successors in corporate transactions, where lawful.
We require vendors to process data under contract and not for their own unrelated purposes.
Service providers/processors (hosting/CDN, Cloudflare, GA4/analytics, Hotjar/Microsoft Clarity, Google/Meta/LinkedIn/TikTok Ads, YouTube, Calendly, Stripe/PayPal, HubSpot/HighLevel, Mailchimp/Klaviyo, Zapier, Twilio, CallRail, OpenAI/Anthropic, security).
Business partners/affiliates to deliver the requested Services.
5. Cookies, analytics, and advertising (sale/share disclosure)
We use cookies/pixels/SDKs for essential functions, preferences, analytics, and advertising/retargeting. Under US state laws (e.g., California CPRA), we may “sell” or “share” personal information (such as identifiers and internet activity) with ad partners for cross-context behavioral advertising. You may opt out at any time via Your Privacy Choices / Do Not Sell or Share (footer) or by enabling a valid Global Privacy Control (GPC) signal, which we honor. See the Cookies Policy for details and controls.
6. Links to Other Websites and Services
We are not responsible for the practices employed by websites or services linked to or from the Platform, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on PrimeDot’s behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which the Platform links – the inclusion of a link on the Platform does not imply endorsement of the linked site or service by us or by our affiliates; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn, etc.) – including any Personal Information you disclose to other organizations through or in connection with the Platform or other PrimeDot Services.
7. International transfers
We process personal information in the United States and other countries where our service providers operate. For transfers from the EEA, UK, or Switzerland to countries without an adequacy decision, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, and conduct transfer impact assessments to ensure compliance with local laws. You may request additional details about these safeguards by contacting us at [email protected].
8. Retention
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, to meet legal or regulatory requirements, or to resolve disputes. For example:
– Contact and billing information is retained for the duration of our business relationship and up to 7 years thereafter to comply with tax and accounting laws.
– Analytics and usage data (e.g., website visit logs) are typically retained for up to 2 years for performance analysis.
– Marketing data (e.g., email preferences) is kept until you unsubscribe or request deletion.
After these periods, we securely delete or de-identify data in accordance with our documented retention schedules, unless further retention is required by law.
9. Your rights
EEA/UK/Swiss: access, rectify, erase, restrict, portability, object; withdraw consent; complain to your supervisory authority.
US state privacy (CA/CO/CT/UT/VA and others): access/know, correct, delete, portability, and the right to opt out of sale, sharing, or targeted advertising; appeal denials.
Submit requests at [email protected] (or via our rights form, linked in the footer). We’ll verify identity and respond within required timelines. Authorized agents may be used where permitted.
Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, regardless of your location or applicable law. This includes not denying services, charging different prices, or providing a different level of service solely because you exercise your rights to access, delete, or opt out of data processing.
10. Your choices
- Marketing: unsubscribe via email footers or contact us.
- Cookies/ads: manage via Cookie Settings (footer) and your browser/device.
- Your Privacy Choices / Do Not Sell or Share: use the footer link to opt out of sale/sharing.
- GPC: we process valid GPC signals as an opt-out where required.
11. Security
We apply administrative, technical, and physical safeguards (encryption in transit, least-privilege access, logging, monitoring). No system is 100% secure.
12. Information From Children
We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16—or the equivalent minimum age depending on the jurisdiction, such as 13 in the United States per the Children’s Online Privacy Protection Act—we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to PrimeDot, including your name, address, telephone number or email address. If you become aware that Information of a child under 16 years of age has been provided, please use one of the methods provided under the “CONTACT US” section below.
13. Automated decision-making & AI
We use AI-powered tools (e.g., chatbots, voice agents, and analytics platforms) to assist with customer support, scheduling, content drafting, and personalized marketing. These tools may involve profiling (e.g., analyzing user behavior to tailor ads or recommendations) but do not make automated decisions with legal or similarly significant effects, such as denying services or altering pricing. You may request human review of any AI-assisted output that materially affects you or opt out of personalized advertising via the “Your Privacy Choices” link in the footer. We strive to ensure our AI tools are fair and unbiased, and we regularly review their performance for compliance with applicable laws.
14. California notice at collection (summary)
Categories collected: identifiers; commercial info; internet/network activity; approximate location; inferences about interests; professional info. Purposes: service delivery, security, debugging, analytics, marketing/advertising, and compliance. Retention: per Section 8. Sale/Share: we may sell or share identifiers and internet activity with ad partners for cross-context behavioral advertising; opt out via Your Privacy Choices or GPC. Sensitive data: not used to infer characteristics; not sold/shared. Non-discrimination: we won’t discriminate for exercising your rights. Financial incentives: none.
15. How To Contact Us About This Privacy Policy
To ask questions about this Privacy Policy and our privacy practices, or to exercise your privacy rights, contact us at:
- Email: [email protected]
- Online: Submit a request via our privacy rights form (linked in the footer)
- Phone: 8774177463
- Mail:
PrimeDot International LLC.
ATTN: Legal Department
2933 W Cypress Creek Rd., Suite 202
Fort Lauderdale, Florida 33309
We will acknowledge receipt of your inquiry within 10 business days and aim to respond substantively within 30 days (or 45 days for complex requests), as required by applicable law.
16. Accessibility
We strive to make our Privacy Policy accessible to all users, including those with disabilities. If you require this policy in an alternative format (e.g., large print, audio, or braille) or need assistance accessing our privacy tools, please contact us at [email protected] or via the contact methods listed in Section 15.
